See how Indian railways is treating its customers. This photo was taken when we visited Kerala last month in Chennai-Trivandum Express. Four nails were fixed like this just above our berth (side berth). We were traveling with our 3 year old daughter. If she stands up then it will hit her head. We complained it to the Ticket Examiner but he said it will not create any harm.
While our return trip also we had a bad experience at Mavelikara Railway station. It was raining and some how we reached railway station around 6pm for 7:10 train. We were waiting near the new LCD display screen to find out our coach’s position. It was still showing Trivandrum mail’s details which left the station around 4:30pm. After some time that also switched off. Nothing was on the board also. We waited till seven and then enquired with station master. He was so arrogant and was telling “Railway spent lakhs of rupees for the LCD display.. then why you people are asking me”. Then we said the display is not working.. He was not ready to believe our words. After some time other passengers also said that it is not working.. Then he changed his stand. He told us “I am not an astrologer to find out it is working or not, anyway that display is not made from your money so why you are complaining”.
In this kind of situation what we can do… LCD display is not working, nothing on the blackboard, no enquiry counter, no announcement and station master is shouting on us… what a poor service.. From other passengers we found out that train is coming in the second platform. The entire railway station was running with 3 tube lights (2 platforms). it was so difficult to move from one platform to other with luggage and a kid in little light..
We were waiting in the second platform and finally we heard an announcement at 7:30pm ( for 7:10pm train !!!) telling that train is one hour late… Finally train reached station around 8:30pm.
Finding right cooach position on indian railways acan be a horrifying experience.Most LC display systems never work and sometimes its hard to fins and soem long distance trian stop only for 2-3 minutes The best thig to do is to get into whateve rcoah you can then you cna moove arround to find your right coach
I totally agree with you It can be a horrible expericne soemtimes But most time its easy I wish them the best Indian railwys but whatever said and doen si oen of teh best railways in the world Their systems are very good indeed!!!